Frequently Asked Questions

If you see smoke, call 911. NEVER assume that it is a controlled burn.

 YES. You need to call 911 in order to have someone dispatched to you. We are not able to dispatch Fire/EMS personnel through our office.

Most of our personnel are paramedics and the engines have the ALS equipment to provide care until the ambulance arrives. Depending on the nature of the call, more personnel may be needed to assist with patient care or moving the patient.

There are times when we are responding that we receive information that the emergency has been downgraded and either equipment on the scene is handling or we can continue as a non-emergency.

Please call 815-423-5224 to set up any events.

Yes, we offer CPR classes under Public Education!

Some of the traffic lights are equipped with sensors to assist us when responding to a call. The flashing white light indicates a vehicle behind or ahead of you has captured the light and should be turning green. A solid white light indicates a vehicle is approaching from the side and the light should turn red. Either way, use caution and look around for emergency vehicles.